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Shipping and returns

Shipping Policy

HOW MUCH IS SHIPPING?

Domestic and International orders are calculated depending on your location and which of our shipping services you select.

WHEN WILL MY ORDER ARRIVE?

Domestic orders are generally delivered within 3-10 business days. For international orders, there can be the occasional customs or courier delay which may affect your delivery timeframe. Please allow for 1-2 full working days to pick and pack your order. 

WILL I GET A TRACKING NUMBER?

An email will be sent once your order has been dispatched, if you do not receive one, please email shop@amaioswim.com and let us know. Please ensure your delivery address is attended during business hours. We CANNOT send to PO BOXES, please ensure a street address is supplied.

WHICH COURIER DO YOU USE?

We use USPS for domestic shipments and Fedex and DHL Express for international.

NO INTERNATIONAL EXCHANGES

International orders may be returned for a refund of the product price and separate orders can be placed for the desired items.

Return Policy

We are happy to accept returns or exchanges within 10 days of receiving your order of products that are of the same value as the original item. We kindly ask that all tags and labels be attached and intact. You may contact us by email at shop@amaioswim.com for a Return Shipping Label and RMA number. Or, you may use an alternative shipping carrier that will provide a tracking number. All returns must be shipped to the following address:

519 N. Crescent Heights Blvd.

Los Angeles, CA 90048

Please note that Amaiò Swim may not accept liability for any goods returned to us outside our own return labels. Please include your RMA slip in your return parcel for returns and exchanges (PDF available upon approval).

We will credit your original method of payment within 14 business days of receipt of the returned item, minus original shipping charges. Please note your banking institution or Credit Card company may require additional days to process and post this transaction to your account once the return has been processed. Worn merchandise cannot be returned unless there is a manufacturing fault.

NO REFUNDS OR EXCHANGES OF SALE ITEMS OR ITEMS PURCHASED WITH PROMOTIONAL SALE CODES

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